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Daytona Airsoft will allow domestic customers to return products within two weeks of purchase or delivery date if the products are still in brand new condition with the original packaging. International orders will not be eligible for any kinds of exchange/store credit refund unless DOA has occurred. Purchases older than two weeks are not eligible. We do not offer refunds, but we can give store credit or an exchange subject to a 15% restocking fee. There is no warranty and we do not accept returns or exchanges for items on clearance or sold through a special event.
If you would like a return or exchange, please contact us via phone, email, or Facebook. We must first approve of the return or exchange, and then we will provide shipping instructions. The customer is responsible for all shipping and handling fees on return merchandise.
Products that are defective within 48 hours of purchase or delivery are considered dead on arrival (DOA). DoA items are subject to the same rules dictated above, however, Daytona Airsoft will cover shipping fees both ways. Daytona will not be held accountable for damage incurred during transit to our store.
Prior to shipment of your order, you may cancel your order by emailing us at email@example.com. Please note your order is not cancelled until a cancellation confirmation is sent via email. Built-to-order products may be cancelled subject to a restocking fee if it is currently being built or is already built but not shipped yet. There will be a 5% cancellation fee applicable to all order cancellations, unless it is due to an error on our part. Orders that have already been shipped cannot be canceled.
We reserve the right to cancel an order without prior notice.
Please ensure that your payment information is correct to avoid unexpected delays or order cancellations. Please review your order information.
- Credit Card information: Number, Expiration Date, CVC Code
- Billing information must match that provided by your financial institution
- Complete address information
Shipping fees are non-refundable.
Daytona Airsoft HPA Kit 180 Days Limited Warranty
Your Daytona Airsoft HPA kit carries a 180 days limited warranty which covers defects in manufacturing and material for the first 180 days from the date of purchase. Daytona Airsoft will repair or replace any defective parts at our discretion. This warranty is non-transferrable.
In order to be eligible for warranty service, the unit must be presented with the original bill of sale or receipt. This warranty does not cover damage due to user errors, including but not limited to, misuse/abuse of the system, improper installation, or operating the Daytona gun/kit outside of the manufacturer's specified operating range. For example, operating the system at over 130psi, insufficient lubrication, etc
Not covered by this warranty are:
- Crush Ring, shaft Spring & Hopup Bucking
- Normal Parts wear and tear
- Acts of God
- Component modifications not performed by Authorized Daytona Gun Dealer
Buyers outside of Canada will be responsible for any and all duties, fees, and taxes for the products they order.
Warranty claims should be brought in writing to Daytona Airsoft, Canada at firstname.lastname@example.org, along with proof of purchase.
It is the responsibility of the customer to ship the kit to Daytona Airsoft at the customers' expense for warranty repair/replacement. Return shipping to the customer will be provided by Daytona Airsoft, Canada, via CanadaPost Service, HK Postal Service or other couriers at Daytona Airsoft's discretion. The standard time for warranty return shipments is generally 5-15 business days for domestic (Canada) and at least 15 days for international shipments depending on your country's customs agency.
International customers may be directed to ship their units to an authorized service dealer within their country or region instead of shipping to our facilities in Canada or Hong Kong.
Daytona Airsoft Reserves the Rights for Final Explanation.